Piper & I

Terms & Conditions

We hope you understand that all items are considered custom pieces and made to order so cannot be returned, exchanged or cancelled for change of mind.


We inspect all pieces before shipping and some perceived imperfections are characteristics of the item and a natural part of crocheted items.


Any content of this site or photos is the property of Piper & I and is not to be duplicated, copied or used in any way without the permission of our company.

PRODUCT AVAILABILITY
Our products are generally in stock however some colours may not be. Customers can still order and delivery will take approximately 3-4 weeks.


If you require your items urgently please contact us to check if the item you’re after is in stock prior to ordering.


Some orders can take 4 weeks.

SHIPPING WITHIN AUSTRALIA
Piper & I use a combination of Australia Post and Couriers Please. If you are not home a card will be left notifying you of the pick up location (nearest Australia Post or Couriers Please drop off location).


Piper & I cannot be held responsible for items once in transit and dispatched.
Feel free to email us for a delivery update.


Items are made to order and we endeavour to have to them as soon as possible. Please allow 4 weeks for delivery.

SHIPPING OUTSIDE AUSTRALIA
Contact us for freight charges, as postage costs are dependent on product weight.


Dispatched items: Piper & I are not liable for any damage caused by third parties. All products are inspected prior to shipping.


COLOUR AND SIZE VARIATIONS
Crocheted yarn is fluid, which is why they are so scrumptious however it can mean that sizes may vary slightly to those listed under the product descriptions. Size and colour variations are not considered a design fault.


REFUNDS
Piper & I will gladly exchange items that are damaged. Email us a picture of the item and we will exchange the item. Where a replacement item is not in stock we will happily refund the money paid at checkout.


Your purchased product must return to us in a new condition – unwashed or used, tags on and in its original packaging.


Our return policy applies to all purchases made through our site.


EXCHANGES/AMENDMENTS TO YOUR ORDER
As your item is made to order we cannot accept any cancellations. If you have had a change of mind regarding the size or colour chosen please email us within 24 hours of your order being placed.


Exchanges will only be granted where the product you received is not what you ordered. The full price and postage costs incurred to you will be refunded in these instances.


YOUR PRIVACY
Your privacy is paramount. Piper & I does not pass any personal details onto any persons other than those employed.


Any information collected from online lay-by transactions will be used for the purpose of processing your lay-by.


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